Jordan Howe

Jordan Howe

As a Solutions Specialist at Babble, Jordan helps organisations transform customer engagement through powerful, scalable CCaaS solutions like Five9. With 8+ years of experience across B2B tech and industrial sectors, he has built a career on one belief: businesses don’t buy products — they invest in outcomes that drive growth, efficiency, and exceptional customer experience.

Posts by Jordan Howe
How Much Does CCaaS Really Cost in 2025? (Breaking Down Five9 Pricing)
This is an image of monitors and headsets in an office.
Blog Cost & Price

How Much Does CCaaS Really Cost in 2025? (Breaking Down Five9 Pricing)

How much does Five9 cost in 2025? Discover the true CCaaS pricing beyond per-agent fees — hidden costs, value, and what SMBs must budget for.

April 16 2025
Jordan Howe
by Jordan Howe
Microsoft Teams vs. CCaaS: Which Is Better for Customer Service?
This is an image of agents in a call centre
Blog Comparison

Microsoft Teams vs. CCaaS: Which Is Better for Customer Service?

Is Microsoft Teams enough for customer service? Discover when to stick, when to switch, and how CCaaS can help SMBs scale smarter.

April 14 2025
Jordan Howe
by Jordan Howe
AI vs. Human Support: When Should You Let Customers Help Themselves?
This is an image of call centre agents working
Blog AI

AI vs. Human Support: When Should You Let Customers Help Themselves?

When should AI handle support, and when do humans step in? Learn how to balance automation with empathy in your CX strategy.

April 11 2025
Jordan Howe
by Jordan Howe