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What Customers Really Say About Five9 (The Good, Bad, and Ugly)
This is an image of agents working in a contact centre.

What Customers Really Say About Five9 (The Good, Bad, and Ugly)

What do real customers say about Five9? Discover the good, bad, and ugly of Five9 reviews — and whether it’s the right CCaaS fit for your business.

July 16 2025
The “Agent Adoption Problem”: Why Teams Resist CCaaS and How to Fix It
This is an image of a frustrated call centre agent holding his head in his hand.

The “Agent Adoption Problem”: Why Teams Resist CCaaS and How to Fix It

Why do agents resist CCaaS — and how can SMBs fix adoption issues? Discover the hidden costs of poor uptake and strategies to win staff buy-in.

May 28 2025
The Pros and Cons of Using Five9 as Your CCaaS Solution
This is an image of contact centre agents working at a shared desk.

The Pros and Cons of Using Five9 as Your CCaaS Solution

Is Five9 the right CCaaS for your business? Discover its pros, cons, and real-world results — plus how to make it work best with Babble’s support.

May 23 2025
5 Reasons CCaaS Projects Fail (and How to Avoid Them with Five9)
This is an image of people working at a boardroom desk.

5 Reasons CCaaS Projects Fail (and How to Avoid Them with Five9)

Why do CCaaS projects fail? From poor planning to weak adoption, learn 5 common mistakes and how Five9 helps SMBs avoid them for success.

May 21 2025
How Much Does CCaaS Really Cost in 2025? (Breaking Down Five9 Pricing)
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How Much Does CCaaS Really Cost in 2025? (Breaking Down Five9 Pricing)

How much does Five9 cost in 2025? Discover the true CCaaS pricing beyond per-agent fees — hidden costs, value, and what SMBs must budget for.

April 16 2025